All XHeli products are sold under this warranty and disclaimer
Radio controlled airplanes, helicopters, cars, tanks, boats, quads and related rc products are not toys and should be handled with care and safety precautious. XHeli WILL NOT accept any responsibility for improper installation of our products. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection to all items sold or distributed by XHeli.com. User is required to read all instruction manuals and follow the manufacturer?s guidelines. XHeli.com WILL NOT accept any responsibility for injury, crashes, damages, loss of  accessories, parts and materials that occurs during the use of any radio-controlled models. Great care shall be taken when using RC products. If you have questions or concerns, contact us through our Online Support Dept by email to sales@xheli.com

Defected Item
Please contact the Customer Service Department at the numbers listed above or at: Use our Online Support Dept to obtain an RMA number (Return Merchandise Authorization) to return the defective item for a replacement. XHeli WILL REFUSE shipments that are returned back to us without an RMA #. In addtion, XHeli also reserves the rights to return the defected merchandise back to the customer at customer's shipping expense if our EXPERT TECHNICIANS deem that the merchandise has been used, crashed, abused, misused or modified in any form. XHeli WILL NOT exchange defected items for another different items or models.

Lithium Polymer (LiPo) Battery Disclaimer & Warnings
By purchasing and using lipo batteries purchased from XHeli, the buyer and user assumes all risks associated with using the product. You must read the safety instructions and warnings before charging/discharging your lipo batteries. Manufacturers, distributors and retailers assume no liability for failure to comply with the warnings and safety guideline when using lipo battery. Before operating lipo battery, please read and comply to ALL Lithium Polymer (LiPo) Battery Warnings.

FAA Drone Registration Rules:
Registration applies to a wide range of drone sizes.  Registration is required if the flying weight of the drone is between .55 lbs. and 55 lbs. It costs five dollar and you can do it online.  Review the UAS Registration FAQs to learn more about the program and register click here: https://www.faa.gov/uas/registration/

Return & Exchange
XHeli will accept merchandise for return that was purchased from XHeli.com within 30 days of receiving the items. We are subject to only one exchange per item purchased. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. We refuse shipments that are returned back to us without RMA #s. All returns (NO EXCEPTIONS) must be accompanied by an RMA number. To obtain an RMA number, please use our Online Support Dept. Finally, customers must agree to the following in order to ship merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) We recommend that you use a tracking number. 
3) We are NOT responsible for lost packages.
4) We do NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging.
6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7) All returns are subject to 15% restocking fee.

Required Verification Information
In order to protect the customer from any suspicious fraudulent conditions, XHeli will attempt to contact buyers via e-mail and phone for verification information. This may include a copy of ID (covering all displayed information except first/last name) AND credit card (covering all displayed information except last 4 digits of credit card number and first/last name) OR a 6 digit approval number assigned by credit card issuer for every individual purchase. The buyers will have 10 days to respond with the verification information after XHeli.com has attempted to contact them.

Missing / Received Wrong Item in Order:
Please contact the Customer Service Department immediately through our Online Support Dept email at sales@xheli.com upon receiving the order.
 

• Visa
• Master Card
• American Express
• Discover
• Wire Transfer
• Personal Check or Money Order
  Note: When paying by Wire Transfer, Personal Check, or Money Order; please call or email us for instructions. Personal checks will at least 5 business days to process and must be cleared before your order can be shipped

Order by Fax
If you have any concerns regarding orders or placing an order via the internet, please email us at sales@xheli.com.

International Order
XHeli.com offers international shipping to most of the countries worldwide (listed in the shipping calculator at ?checkout?). Some items based on size will not be accepted for international shipment. We will cancel all non-shippable orders and notify the customer via e-mail. Please feel free to contact us through our Online Support Dept. Our sales representatives will help you complete the shopping.
For fraud prevention purposes, XHeli.com reserves the right to verify orders through a variety of means which might include phone verification, requests for copies of front and back of credit card and driver?s license. XHeli.com reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied with the authenticity of the order. Use of fraudulence credit cards will be prosecuted, and your info will be forwarded to the FBI for investigation.

Change / Cancel Order
You may change or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.
To make changes to your order please contact our Customer Service Department at:
sales@xheli.com

Price & Terms
Price, specification, and terms are subject to change without notice. The use of any discount offers such as coupon codes only apply to products and do not include or apply to sales tax and shipping fees. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer pays return shipping on all services. We reserve the rights to refuse service to anyone.